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Terms

 

Collection

Conditions

Returns

Complains

Shippingcosts

How to order

Details Shop

Collection:

Most of our collection contains Collectors Items. Lots of these are only very limited or only 1 piece available.

 

All our products are VAT inclusive. Prices are in Euro's. Shipping rates are not inclusive. They are mentioned at the end of your order.

 

Conditions and payment:

 

Goods have to be paid in advance or paid if you collect them on a fair. Paying can be done by Bank or Paypal (extra costs).

If we have them in store, products are shipped within 24 hours after ordering (excluding Fair weekends).

 

Products with shopping basket could be shipped within 30 days. Please mail if an item is in store. For exeptions see the point below.

 

As we attend many fairs internationally, it could happend that the ordered item is sold before we are able to change it in the webshop. If you order an article sold out, we inform you as soon as possible. Payment can be made by bank after we send you an invoice.

 

Paying with Paypal: is possible but read this: Paypal Payment.

Returns:

 

You can return your item within 14 days after receiving your order. This is for EU only. Please inform us by mail that you are returning the order: info@deloupe.nl. We try to answer mails within 24 hours. In periods attending fairs, this time limit can be up to 3 workingdays due to limited access to the internet.

 

After we receive the products back in unused and original packing we refund the payment for the products. Special ordered items (i.e. celebration bears, studio animals) are excluded. Baby-items in sealed bags are only to return unopened. Shipping cost and shipping costs for the returning of your order are on the customers account.

 

If the goods are not returned in unused and unharmed condition we have the right to refunding the value left.

 

Complains:

 

If you have a complain about your received goods, please Email us for the steps to follow: info@deloupe.nl. For new products we keep the guarantee terms of their producers.

 

Shipping:

 

We ship international by PostNL. Shipping is added for parcels above 2 kg and registered mail. The costs will be charged on your final order.

 

If you want something small or far below the 2 kg, please order by mail as it is always possible to ship it as registered letter or small parcel.

 

 

 

How to order:

 

You can order by shopping basket or by email: info@deloupe.nl. Payment is possible on our bankacount or by Paypal. By payment with Paypal we charge 5% extra. Payment on our bankaccount is free of charge.

 

If you order by mail, you receive an invoice with all the payment details.

 

 

 

Contact:

 

J. Voorham

 

De Loupe

 

Schutstraat 11-25

 

7907 CA  Hoogeveen

 

Info@deloupe.nl

 

05280 353722/ 0653978686

 

KvK 05032981 Zwolle

 

BTW nr: NL 095786399 B 01